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	<title>Social Media DIY Workshop &#187; Reputation Management</title>
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	<link>http://socialmediadiyworkshop.com</link>
	<description>The online workshop to help small business learn to use social media</description>
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		<title>The GoDaddy Elephant Fiasco</title>
		<link>http://socialmediadiyworkshop.com/2011/03/the-godaddy-elephant-fiasco/</link>
		<comments>http://socialmediadiyworkshop.com/2011/03/the-godaddy-elephant-fiasco/#comments</comments>
		<pubDate>Thu, 31 Mar 2011 15:14:24 +0000</pubDate>
		<dc:creator>Charlene Kingston</dc:creator>
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		<category><![CDATA[Level 1]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Elephant]]></category>
		<category><![CDATA[Reputation Management Plan]]></category>
		<category><![CDATA[Social Media Monitoring]]></category>
		<category><![CDATA[Videos]]></category>
		<category><![CDATA[Web Hosting]]></category>

		<guid isPermaLink="false">http://socialmediadiyworkshop.com/?p=6444</guid>
		<description><![CDATA[Your business can learn from GoDaddy's elephant problems by creating your reputation management plan today. ]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Free Social Media Monitoring Tools</title>
		<link>http://socialmediadiyworkshop.com/2010/07/free-social-media-monitoring-tools/</link>
		<comments>http://socialmediadiyworkshop.com/2010/07/free-social-media-monitoring-tools/#comments</comments>
		<pubDate>Wed, 28 Jul 2010 08:00:38 +0000</pubDate>
		<dc:creator>Charlene Kingston</dc:creator>
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		<category><![CDATA[Level 2]]></category>
		<category><![CDATA[Reputation Management]]></category>
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		<category><![CDATA[Newsletter Archive]]></category>
		<category><![CDATA[Review Sites]]></category>
		<category><![CDATA[Social Media Monitoring]]></category>
		<category><![CDATA[Social Mention]]></category>
		<category><![CDATA[Technorati]]></category>
		<category><![CDATA[TweetBeep]]></category>
		<category><![CDATA[Twitter Search]]></category>

		<guid isPermaLink="false">http://socialmediadiyworkshop.com/?p=4896</guid>
		<description><![CDATA[Are you really listening to what people are saying about your business online? Here's a run down of free social media monitoring tools and where to listen for these hidden conversations. ]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>What Should I Monitor On Social Media?</title>
		<link>http://socialmediadiyworkshop.com/2010/05/what-should-i-monitor-on-social-media/</link>
		<comments>http://socialmediadiyworkshop.com/2010/05/what-should-i-monitor-on-social-media/#comments</comments>
		<pubDate>Thu, 13 May 2010 13:00:18 +0000</pubDate>
		<dc:creator>Charlene Kingston</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Level 3]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Competitors]]></category>
		<category><![CDATA[Conversation]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[Listening]]></category>
		<category><![CDATA[Reputation Management Plan]]></category>
		<category><![CDATA[Social Media Monitoring]]></category>

		<guid isPermaLink="false">http://socialmediadiyworkshop.com/?p=3135</guid>
		<description><![CDATA[Do you know what to monitor on social media to give your business a real advantage? Here's how to expand your reputation management strategy to grow and protect your business.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How To Respond To A Bad Review</title>
		<link>http://socialmediadiyworkshop.com/2010/04/how-to-respond-to-a-bad-review/</link>
		<comments>http://socialmediadiyworkshop.com/2010/04/how-to-respond-to-a-bad-review/#comments</comments>
		<pubDate>Thu, 29 Apr 2010 11:00:16 +0000</pubDate>
		<dc:creator>Charlene Kingston</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Level 3]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Yelp]]></category>
		<category><![CDATA[Brand Experience]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Negative Review]]></category>
		<category><![CDATA[Reputation Management Plan]]></category>
		<category><![CDATA[Review Sites]]></category>

		<guid isPermaLink="false">http://laughingcrowpress.com/socialmediadiy/wordpress/?p=109</guid>
		<description><![CDATA[Your business received a less-than-sparkling review on a local review site. What you do next is really important. Here are suggestions for how to handle a negative review.]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>The Value Of Negative Reviews</title>
		<link>http://socialmediadiyworkshop.com/2010/04/the-value-of-negative-reviews/</link>
		<comments>http://socialmediadiyworkshop.com/2010/04/the-value-of-negative-reviews/#comments</comments>
		<pubDate>Thu, 22 Apr 2010 13:00:10 +0000</pubDate>
		<dc:creator>Charlene Kingston</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Level 3]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Yelp]]></category>
		<category><![CDATA[Brand Experience]]></category>
		<category><![CDATA[Conversation]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Review Sites]]></category>

		<guid isPermaLink="false">http://socialmediadiyworkshop.com/?p=2904</guid>
		<description><![CDATA[Everyone loves to get positive reviews. But did you realize a negative review can be a gift? Here's how to use a negative review to improve and expand your business. ]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Citysearch For Business Owners</title>
		<link>http://socialmediadiyworkshop.com/2010/04/citysearch-for-business-owners/</link>
		<comments>http://socialmediadiyworkshop.com/2010/04/citysearch-for-business-owners/#comments</comments>
		<pubDate>Tue, 13 Apr 2010 13:00:12 +0000</pubDate>
		<dc:creator>Charlene Kingston</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Level 2]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Review Sites]]></category>
		<category><![CDATA[Business Listing]]></category>
		<category><![CDATA[Business Review]]></category>
		<category><![CDATA[Citysearch]]></category>
		<category><![CDATA[Citysearch Mobile]]></category>
		<category><![CDATA[Geolocation]]></category>
		<category><![CDATA[Proximity Marketing]]></category>

		<guid isPermaLink="false">http://socialmediadiyworkshop.com/?p=2886</guid>
		<description><![CDATA[Are your customers talking about your business on Citysearch, the popular local review site? Citysearch provides free and paid tools to let you enhance your business profile.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Yelp For Business Owners</title>
		<link>http://socialmediadiyworkshop.com/2010/04/yelp-for-business-owners/</link>
		<comments>http://socialmediadiyworkshop.com/2010/04/yelp-for-business-owners/#comments</comments>
		<pubDate>Thu, 08 Apr 2010 13:00:12 +0000</pubDate>
		<dc:creator>Charlene Kingston</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Level 2]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Yelp]]></category>
		<category><![CDATA[Business Listing]]></category>
		<category><![CDATA[Business Review]]></category>
		<category><![CDATA[Check-in Services]]></category>
		<category><![CDATA[Geolocation]]></category>
		<category><![CDATA[Photos]]></category>
		<category><![CDATA[Proximity Marketing]]></category>
		<category><![CDATA[Review Sites]]></category>
		<category><![CDATA[Yelp Check-In]]></category>
		<category><![CDATA[Yelp Mobile]]></category>

		<guid isPermaLink="false">http://socialmediadiyworkshop.com/?p=2882</guid>
		<description><![CDATA[Are your customers talking about your business on Yelp, the popular local review site? Yelp provides free tools to let you enhance your business profile and respond to reviews.]]></description>
		<wfw:commentRss>http://socialmediadiyworkshop.com/2010/04/yelp-for-business-owners/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Local Review Sites</title>
		<link>http://socialmediadiyworkshop.com/2010/04/local-review-sites/</link>
		<comments>http://socialmediadiyworkshop.com/2010/04/local-review-sites/#comments</comments>
		<pubDate>Tue, 06 Apr 2010 13:00:34 +0000</pubDate>
		<dc:creator>Charlene Kingston</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Level 1]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Yelp]]></category>
		<category><![CDATA[Business Review]]></category>
		<category><![CDATA[Citysearch]]></category>
		<category><![CDATA[Geolocation]]></category>
		<category><![CDATA[Google Maps]]></category>
		<category><![CDATA[Insider Pages]]></category>
		<category><![CDATA[Proximity Marketing]]></category>
		<category><![CDATA[Review Sites]]></category>
		<category><![CDATA[Yahoo! Local]]></category>

		<guid isPermaLink="false">http://socialmediadiyworkshop.com/?p=2888</guid>
		<description><![CDATA[Do you read reviews of your business on local review sites? Do you know the most popular review sites for your community? Learn about the benefits of embracing local review sites.]]></description>
		<wfw:commentRss>http://socialmediadiyworkshop.com/2010/04/local-review-sites/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>@ThatKevinSmith Takes on Southwest Airlines</title>
		<link>http://socialmediadiyworkshop.com/2010/02/thatkevinsmith-takes-on-southwest-airlines/</link>
		<comments>http://socialmediadiyworkshop.com/2010/02/thatkevinsmith-takes-on-southwest-airlines/#comments</comments>
		<pubDate>Tue, 16 Feb 2010 14:08:16 +0000</pubDate>
		<dc:creator>Charlene Kingston</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Level 1]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Strategy]]></category>

		<guid isPermaLink="false">http://socialmediadiyworkshop.com/?p=2246</guid>
		<description><![CDATA[The real life example of Southwest Airlines response to an angry customer, movie director Kevin Smith, who complained loudly on social media. Learn a lesson from their failure and be prepared with a response strategy before the complains start. ]]></description>
		<wfw:commentRss>http://socialmediadiyworkshop.com/2010/02/thatkevinsmith-takes-on-southwest-airlines/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Twitter Search and Saved Searches</title>
		<link>http://socialmediadiyworkshop.com/2010/02/twitter-search-and-saved-searches/</link>
		<comments>http://socialmediadiyworkshop.com/2010/02/twitter-search-and-saved-searches/#comments</comments>
		<pubDate>Mon, 08 Feb 2010 13:00:02 +0000</pubDate>
		<dc:creator>Charlene Kingston</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Level 3]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Boolean Operators]]></category>
		<category><![CDATA[Procedure]]></category>
		<category><![CDATA[Search Operators]]></category>
		<category><![CDATA[Text Message]]></category>
		<category><![CDATA[Twitter Saved Search]]></category>
		<category><![CDATA[Twitter Timeline]]></category>

		<guid isPermaLink="false">http://socialmediadiyworkshop.com/?p=1807</guid>
		<description><![CDATA[You can use the Twitter search and saved search features to find tweets that mention your business, brand, and products in the Twitter timeline.  ]]></description>
		<wfw:commentRss>http://socialmediadiyworkshop.com/2010/02/twitter-search-and-saved-searches/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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