The GoDaddy Elephant Fiasco
Your business can learn from GoDaddy’s elephant problems by creating your reputation management plan today.
This article appears in: Articles • Level 1 • Reputation Management
Free Social Media Monitoring Tools
Are you really listening to what people are saying about your business online? Here’s a run down of free social media monitoring tools and where to listen for these hidden conversations.
This article appears in: Articles • Level 2 • Reputation Management
What Should I Monitor On Social Media?
Do you know what to monitor on social media to give your business a real advantage? Here’s how to expand your reputation management strategy to grow and protect your business.
This article appears in: Articles • Level 3 • Reputation Management
How To Respond To A Bad Review
Your business received a less-than-sparkling review on a local review site. What you do next is really important. Here are suggestions for how to handle a negative review.
This article appears in: Articles • Level 3 • Reputation Management • Yelp
The Value Of Negative Reviews
Everyone loves to get positive reviews. But did you realize a negative review can be a gift? Here’s how to use a negative review to improve and expand your business.
This article appears in: Articles • Level 3 • Reputation Management • Yelp
Citysearch For Business Owners
Are your customers talking about your business on Citysearch, the popular local review site? Citysearch provides free and paid tools to let you enhance your business profile.
This article appears in: Articles • Level 2 • Reputation Management • Review Sites
Yelp For Business Owners
Are your customers talking about your business on Yelp, the popular local review site? Yelp provides free tools to let you enhance your business profile and respond to reviews.
This article appears in: Articles • Level 2 • Reputation Management • Yelp
Local Review Sites
Do you read reviews of your business on local review sites? Do you know the most popular review sites for your community? Learn about the benefits of embracing local review sites.
This article appears in: Articles • Level 1 • Reputation Management • Yelp
@ThatKevinSmith Takes on Southwest Airlines
The real life example of Southwest Airlines response to an angry customer, movie director Kevin Smith, who complained loudly on social media. Learn a lesson from their failure and be prepared with a response strategy before the complains start.
This article appears in: Articles • Level 1 • Reputation Management • Twitter
Twitter Search and Saved Searches
You can use the Twitter search and saved search features to find tweets that mention your business, brand, and products in the Twitter timeline.
This article appears in: Articles • Level 3 • Reputation Management • Twitter
Hello there!
I'm Charlene Kingston.
I teach small business people how to build a thriving online business presence.
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