Your business can learn from GoDaddy’s elephant problems by creating your reputation management plan today.
Are you really listening to what people are saying about your business online? Here’s a run down of free social media monitoring tools and where to listen for these hidden conversations.
Do you know what to monitor on social media to give your business a real advantage? Here’s how to expand your reputation management strategy to grow and protect your business.
Your business received a less-than-sparkling review on a local review site. What you do next is really important. Here are suggestions for how to handle a negative review.
Everyone loves to get positive reviews. But did you realize a negative review can be a gift? Here’s how to use a negative review to improve and expand your business.
Are your customers talking about your business on Citysearch, the popular local review site? Citysearch provides free and paid tools to let you enhance your business profile.
Are your customers talking about your business on Yelp, the popular local review site? Yelp provides free tools to let you enhance your business profile and respond to reviews.
Do you read reviews of your business on local review sites? Do you know the most popular review sites for your community? Learn about the benefits of embracing local review sites.
The real life example of Southwest Airlines response to an angry customer, movie director Kevin Smith, who complained loudly on social media. Learn a lesson from their failure and be prepared with a response strategy before the complains start.