Help! My Twitter Account is Suspended!!

Even if you believe you are following the rules, Twitter can suspend your account. Here’s what to do if this happens to you.

  • Before You Start: You have a business Twitter account. You log in to discover that your Twitter account has been suspended.
  • Learning Level: 3 | Building Skills
  • Article Last Updated:  Saturday, August 11, 2012

When Twitter Suspends Your Account

My Twitter accounts were suspended and there was little I could do about it.When you use Twitter, you agree to follow their rules. Twitter monitors people and does suspend accounts for breaking the rules they explain in their terms of service.

If you follow the rules, you should not have any problem with Twitter. If you ever discover that your account has been suspended and you believe it is a mistake, you can contact Twitter and ask them to review their decision.

Twitter places a red warning box on your profile page when it suspends your account. The box contains instructions and a link to the Twitter help system.

Twitter’s Review Request Form

Here’s the link you need to reach Twitter’s review request page and instructions for filling out the form.

  1. At “Regarding,” select “My account is suspended.”
  2. At “Subject,” provide a subject line that includes your username.
  3. At “Description of problem,” provide details about your account. If you have an idea what you did that triggered the account suspension, this is your chance to explain.
  4. At “Twitter username,” provide your Twitter username (if necessary).
  5. At “Email address,” provide the best email address to reach you (if necessary).
  6. At “Phone number,” you can provide a phone number for contact.

Within a few minutes, you should receive an email from Twitter support. It will contain a copy of your review request, along with general information about why Twitter suspends accounts, and a ticket number.

Twitter assigned your review request to one of the staff, and they get back to you about your request.

What To Do If Your Twitter Account Is Suspended

Here are my tips on what to do if your Twitter account is suspended.

  1. Fill out the review request form. If you cannot submit your request using this form, you can email your review request to them at suspended@twitter.com. Provide all of the information I listed above.
  2. Keep your cool. Things will take a while to unfold, and after you have submitted your review request, it is all out of your hands.
  3. Check on the status of your review request in your list of open requests. If your situation changes, or if you need to update your review request, you can modify your request from this page. Provide any additional information requested by Twitter staff.
  4. Resist the urge to submit multiple requests in your frustration. It won’t help you get faster service.
  5. Check the Twitter status blog, the @spam account, and search the public tweet stream to see if there is a lot of account suspension activity. It won’t help to fix your problem, but it might make you feel better while you wait.

The staff at Twitter don’t suspend accounts on a whim, and they work quickly to resolve account issues when you report them.


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Your turn: Have you had your Twitter account suspended for no reason? What did you do? What advice do you have to give to the readers here? Any tips and suggestions are welcome.

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About author:

Charlene Kingston is the small business person behind the Social Media DIY Workshop.

107 Responses to “Help! My Twitter Account is Suspended!!”

  1. Charlene Kingston says:

    Glad it worked out for you, Daniel. Good luck!

  2. Victoria says:

    I wondered if you had any suggestions for someone who as a human and animal rights campaigner has had my account suspended several times for too many replies/mentions (even though after asking several times what the limit is have had no reply). On my last suspension,maybe after complaining to aquariums about the slaughter at Taji and taking part in a tweetstorm asking for petitions to be signed? I received another suspension. When I queried it without any warning of a last chance etc I found out that my account had been permanently suspended, I only have one computer so can’t have another account and when I try to sign up it goes to the suspended account.

    To be honest as most of the people I share these petitions with are followers already into the same thing, -but due to twitter traffic I often go round individually so they can be sure of getting them, – this is a breach of free speech and means that while bullies and advertisers can get away with their behaviour people who raise awareness are discriminated against?

    Thanks for any advice!!

  3. Charlene Kingston says:

    If you want to use Twitter, you must follow their rules. You can choose to use any other communication tool to reach people about your cause.

  4. How did I get suspended when I have never even tweeted? Is it because it was inactive for a while? Thanks.

  5. Charlene Kingston says:

    I’m not sure, Shirley. I’ve never heard of anyone being suspended who hadn’t tweeted. I think you are right, but I don’t know for sure.

  6. D. Neil McKay says:

    I was suspended on 15/August, and after following procedure, received a restoration email explaining that my account had been mistakenly suspended by “automated systems that find and remove…spam accounts in bulk.” This was resolved in a day.

    I was suspended again on 28/September, and though I immediately followed procedure, I have heard nothing for five days. I am sure that I haven’t violated any rules or protocols.

    Twitter really has to improve its customer service. I am supposed to get email notifications of certain activity, yet about 1 in 10 never arrives.

    I completely understand the sentiments Peter Oborne expressed when he joined Twitter on 16/September. I ask myself whether it was sound judgement to join last June. Faithfully yours,

  7. Charlene Kingston says:

    Every person has to decide if each social media tool provides enough business value to be worth the time investment. Twitter deals with millions of accounts each day. They have to automate the account management process. The best thing every Twitter user can do is make sure they are following the rules as spelled out in the terms of service. Other than that, social media requires patience. Twitter provides an amazing service for free. For my business, it’s a totally valuable investment of my time.

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